ChatGPT, it’s the talk of the town. Reaching over 100 million users in its first two months, it’s no wonder why the copy-generating AI software is a hot topic.
But, if you’ve engaged in the conversation, you’ll know that many individuals are concerned about the effects of ChatGPT on their livelihood.
However, it’s worth examining what ChatGPT and AI software can do for you. How will ChatGPT benefit you? How will it make your day easier?
So - I put it to the test and asked ChatGPT that question for RevOps:
“How can ChatGPT aid me in my capacity as a revenue operations professional?”
ChatGPT then provided me with a list of ways it could help someone in the RevOps profession; this included:
- Data analysis
- Lead and opportunity management
- Customer data management
- Process automation
- Sales forecasting
- Email generation
In this article, we’ll dive into each way ChatGPT listed and explore: can it be a legitimate part of your RevOps tech stack?
Let’s find out how ChatGPT can actually help you as RevOps pro 👇
Data analysis.
Data analysis is a key element of your role as a RevOps professional. Using data analysis to gain insights into how their organization is performing is key, and RevOps pros will use their data analyses to identify areas for improvement in their business.
Hannah O’Meara
How can ChatGPT make data analysis easier for someone in revenue operations?
I put this question to ChatGPT, and it gave me several ways in which it would aid someone in RevOps to perform data analysis.
Natural language processing
ChatGPT can analyze data using natural language processing, allowing RevOps professionals to ask questions more intuitively. This reduces the time and effort required to generate insights from data.
When asked, ChatGPT gave me an example of this in action, and it told me:
ChatGPT: “They could ask a question like, “What was the conversion rate for our latest email campaign?” rather than having to manually sift through data and generate a report. ChatGPT could use natural language processing to understand the question and analyze the data, quickly providing the conversion rate without the user having to spend time on manual analysis.”
Customizable Dashboards
ChatGPT can create customizable dashboards that display the most important metrics and KPIS for RevOps professionals. This allows you to quickly access the information they need to make informed decisions.
Data integration
ChatGPT can integrate with multiple data sources, such as Salesforce, Hubspot and Google to allow a RevOps professional to analyze data from a variety of sources in one place. This reduces the need for manual data entry and increases the accuracy of the analysis.
Automated insights
ChatGPT can automatically generate insights and recommendations based on data analysis.
ChatGPT: “A RevOps professional could ask ChatGPT, “What are the factors contributing to the decrease in sales performance?”. ChatGPT could analyze data from various sources and identify patterns and trends, such as a decrease in website traffic or a drop in lead quality, that are contributing to the decline in sales performance. ChatGPT could then provide actionable insights and recommendations to help the RevOps professional improve sales performance.”
Predictive analytics
ChatGPT can use machine learning algorithms to perform predictive analytics, allowing RevOps professionals to anticipate future trends and plan accordingly. This helps stay ahead of the curve and take proactive measures to drive growth and success.
ChatGPT versus Salesforce, Hubspot etc?
When I was reading the responses from ChatGPT on this, I wondered, “is there any point in implementing this if I can get similar data from other systems?”
Here's what ChatGPT had to say about this:
ChatGPT: “ChatGPT differs from Salesforce, Hubspot, and other business intelligence (BI) tools in several ways. ChatGPT uses natural language processing to allow RevOps professionals to ask questions in plain language and get insights intuitively. ChatGPT can analyze data from multiple sources. Additionally ChatGPT can perform predictive analytics using machine learning algorithms and generate insights automatically, saving time for RevOps professionals. Overall, ChatGPT offers a more comprehensive and efficient approach to data analysis than traditional BI tools.”
It’s not wrong; ChatGPT has capabilities that many other systems don’t have yet. In particular, its ability for predictive analytics is impressive and would be useful. But, I can’t help and think that its implementation might not be worth it just for natural processing, especially when other tools have clear dashboards that will tell you information easily.
Lead and opportunity management
Leads, leads, and more leads. When you work in RevOps, lead generation and management is a key element of maintaining the revenue process. By generating high-quality leads and managing them effectively you can effectively maximize revenue growth.
Lead generation involves identifying potential customers and nurturing them through the sales funnel to convert them into paying customers.
How can ChatGPT help a RevOps professional with lead and opportunity management?
Lead generation strategies
ChatGPT: “ChatGPT can assist RevOps professionals in identifying the best lead generation strategies for their business.”
ChatGPT can analyze customer data, market trends and competitor information to provide insights on the most effective ways to reach potential customers.
Here’s some ways you can ask ChatGPT to support your strategy:
“Can you provide me with insights on the latest trends in lead generation strategies?”
“What are the most effective lead generation tactics for B2B businesses?”
“What are some ways to improve lead conversion rates?”
“Can you suggest some lead generation tools that can help me streamline my efforts?”
Lead scoring
ChatGPT “can also help with lead scoring, which is the process of ranking leads based on their likelihood of converting into customers.”
ChatGPT uses machine learning algorithms to analyze customer data and behavior to identify the most promising leads for your business.
Here are some prompts to help you get started with using ChatGPT for your lead scoring:
“What are the best practices for lead scoring in B2B sales?”
“What data points should I consider when building a lead scoring model?”
Lead nurturing
CHATGPT: “ChatGPT can assist RevOps professionals in developing lead nurturing strategies that help move leads through the sales funnel.
ChatGPT can suggest personalized content, messaging and follow-up activities that help keep leads engaged and interested in the business.”
I asked:
“Briefly, what type of content can I use to keep my leads engaged and interested in my business?”
Here’s a concise answer from ChatGPT:
“Types of personalized content that can keep leads engaged include blog posts, ebooks, case studies, webinars, and product demos. Personalized, valuable, and relevant content such as interactive content, video content, personalized content, and educational content are generally effective at keeping leads engaged.”
CRM Management:
CHATGPT: “ChatGPT can help RevOps professionals manage their CRM system more effectively. It can provide insights on how to organize customer data, automate tasks, and track customer interactions to optimize the sales process.”
Some prompts you could ask:
“What metrics should I track in my CRM system?”
“How can I improve data quality in my CRM system?”
“How can I automate tasks in my CRM system?”
“What are some best practices for managing a CRM system?”
There are lots of user-specific questions you could also ask; however, these would be a great way to optimize your current system and get some insightful tips.
Customer segmentation
CHATGPT: “ChatGPT can assist in segmenting customers based on various factors such as demographics, behavior and interests. This segmentation can help create targeted marketing campaigns and personalized messaging to improve the effectiveness of lead generation efforts.”
Some general questions to ask ChatGPT for insights in your business:
“What data should I consider when segmenting my customer?”
“What tools can I use to segment my customers?”
Ash Finnegan
Customer data management
Managing customer data involves collecting, organizing and analyzing data on your customers to understand their needs, preferences, and behavior.
This information helps you create targeted marketing campaigns, personalized messaging, and improve the overall customer experience.
How can ChatGPT help you manage customer data?
Data cleaning and standardization
ChatGPT: “ChatGPT can help you clean your customer data to ensure accuracy and consistency across all records.”
This can involve identifying and merging duplicate records, correcting spelling and formatting errors, and validating data fields.
How does it do this?
The quickest way to implement this is to provide the data you want standardized, ChatGPT will then analyze the data and then automatically clean it, without requiring manual intervention.
💡OpenAI stores any data you provide, solely using it to improve the machine learning of ChatGPT. You might want to be careful with what data you provide, especially business data. If you want to know more about OpenAI’s privacy policy, click here.
If you don’t want to provide company data, you can ask ChatGPT for general guidance on data cleaning. For example, you could describe your issue to ChatGPT and ask for some recommendations.
Segmentation and targeting
CHATGPT: “ChatGPT can assist you in segmenting your customer data to identify high-value customers, prospects, and other groups that require special attention. This can help optimize your sales and marketing efforts and drive revenue growth.”
Data analysis and reporting
ChatGPT can help you analyze and report on your customer data to identify trends, opportunities, and areas for improvement.
CHATGPT: “This can involve creating custom reports and dashboards, as well as leveraging data visualization tools to make complex data more accessible and actionable.”
Some questions to get ChatGPT to help with your data analysis:
“What are the key trends in my customer data over the past 6 months?”
“What are the most profitable customer segments?”
“Can you help me create a custom report or dashboard for my team?”
Data security and compliance
ChatGPT can assist you in ensuring that your customer data is secure and compliant with applicable regulations, such as GDPR and CCPA by providing guidance on best practices for data protection and compliance.
It can identify potential data privacy and security risks in your customer data, and suggest measures to mitigate these risks, such as implementing encryption, access controls and regular security audits.
Process automation
Process automation covers most of the topics we’ve already touched on. There is an element of automation in each section, so we didn’t think it necessary to go into too much detail on this.
RevOps professionals are responsible for optimizing the revenue operations process, which involves managing various tasks and workflows to drive revenue growth. One of the most effective ways to streamline these tasks is through process automation.
Process automation involves automating repetitive and manual tasks using technology to reduce errors, improve efficiency, and save time.
Automating processes can help RevOps professionals optimize their workflows and reduce the time spent on repetitive tasks, allowing them to focus on more high-value tasks such as strategic planning and analysis.
ChatGPT can help RevOps professionals automate processes more efficiently by:
- Identifying tasks that can be automated based on their repetitive and manual nature
- Providing insights on how to integrate different software applications to create a seamless workflow.
- Developing custom workflows and automation scripts based on specific business needs.
- Providing recommendations on the best tools and software to use for automation.
Each section we’ve covered already involves process automation - so we might as well move on to the next section.
Rebecca Stewart
Sales forecasting
Sales forecasting is a critical aspect of the RevOps process, as it helps businesses make informed decisions on future revenue growth, resource allocation, and strategic planning.
How can ChatGPT help you with sales forecasting?
Customized forecasting models
CHATGPT: “ChatGPT can develop customized forecasting models based on specific business needs, taking into account factors such as seasonality, product lifecycle, and market trends.”
What is a sales forecasting model?
A sales forecasting model is a tool that uses historical data and other factors. The model aims to provide a quantitative estimate of future sales revenue, which businesses can use to make informed decisions on resource allocation, strategic planning, and other aspects of their operations.
Daniel O’Dowd
What are some questions you could ask ChatGPT to help you start the process of creating a sales forecasting model?
“What factors should I consider when developing a sales forecasting model for my business?
“What data sources should I use to develop an accurate sales forecasting model?”
“How can I use forecasting models to optimize resource allocation and improve revenue growth?”
“What tools and software could I use to develop and implement a sales forecasting model?”
“How can I adjust my forecasting model to account for changes in the market or customer behavior?”
Collaboration
Collaboration is a key element of RevOps - but how could an AI model help you improve your collaboration between different departments?
CHATGPT: “By providing insights and recommendations on how to optimize sales strategies and improve revenue growth.”
By promoting a data-driven approach, ChatGPT can encourage all departments to rely on the same data and analytics to make predictions.
It can also promote collaboration tools and software that facilitates communication between teams. For example, project management tools that can help teams coordinate their activities and track progress, whilst implementing communication tools such as chatbots can improve communication between different departments.
Real-time insights
ChatGPT can be programmed to automatically update reports in real-time as new data becomes available, ensuring the user always has the most up-to-date information, meaning you get the future insights you want, when you want them.
What do you have to do to get real-time insights?
CHATGPT: “ChatGPT can be trained on large datasets and then further fine-tuned and updated in real-time as new data becomes available. For example, if a RevOps professional wanted to generate a report on the latest sales figures, ChatGPT can be programmed to query real-time data sources such as a CRM or sales database, and then use the updated data to generate the report.”
How difficult is it to get real-time insights?
“To get ChatGPT to provide live updates on data entry reports, you would need to have advanced programming skills and experience with machine learning, natural language processing, and real-time data processing.”
This might be a problem for you, especially whilst this form of AI is in its infancy.
Sourcing a person to implement this might be challenging and supporting the new tools and technologies needed to implement real-time insights, might directly impact the complexity of your role as a RevOps professional.
It’s definitely important to keep the complexity of implementation in mind when considering putting ChatGPT in place, especially when it comes to Chatbot implementation or including real-time updates.
ChatGPT can also help with other aspects of forecasting; however, we touched on them in other sections:
- Data analysis
- Predictive analysis
Final Thoughts:
There are many ways in which ChatGPT can make your life easier as a RevOps professional.
From RevOps specific benefits such as lead generation and data insights, you can also use ChatGPT in a much more “regular” way - support writing your emails, reports, or a request for a big raise 😉.
There are loads of options for RevOps and ChatGPT and it’s definitely worth exploring what might be beneficial for you or your company.
However, some of the ways ChatGPT believes it can help might be a little bit of a stretch (or be quite complex).
It’s really important to remember that ChatGPT might be revolutionary post-implementation, but managing the tech stack needed to create a chatbot or real-time updates, might add to your load as a RevOps professional.
It’s important to remember that you can customize ChatGPT to do the parts you want it to. Why don’t you try it and see what ChatGPT can do for your RevOps process?
One thing’s for certain: ChatGPT can definitely help you in ways you probably didn’t realize.
Can’t get enough of ChatGPT?
Daniel O’Dowd
Check out a few other articles from us:
Rebecca Stewart
Hannah Pegram
